Contact

You can order the service at www.gonet.tv and the process is simple.

1. Choose a LEPŠÍ.TV package and, if desired, add HBO, additional services or a LEPŠÍ.TV box
2. Enter your email address and password
3. Choose a payment method and pay the required amount

TIP: For immediate activation of the services, we recommend paying by card.

The fastest and recommended way to pay for our services is by payment card, which generally allows your services to be activated immediately.

Other payment methods may involve a certain delay:

• Bank transfer, online banking (up to 3 business days)
• Bank transfer from abroad (up to 5 business days)
• Postal order (up to 4 business days)
• Mobile phone (T-Mobile and Vodafone only) (a few hours, approximately up to 4)
• QR code (up to 3 business days)

To ensure that your payment is processed smoothly, you must always provide your variable symbol and pay the exact amount shown in the My Services section.

Did the payment fail, or have you been waiting for activation longer than the specified period? Contact us at podpora@lepsi.tv and we will look into it.
We can also handle an incorrectly entered variable symbol. Simply attach a copy of your bank's payment confirmation to your email, and we will be happy to locate the payment.

You can pay for LEPŠÍ.TV services in several ways – by payment card, bank transfer, mobile phone, or postal order. Below you will find more information about each payment method:

To prepay for the services, follow these steps:

• Log in to LEPŠÍ.TV.
• Click your name in the top-right corner.
• Select My services.
• Click Prepay for the next period

Payments are matched automatically. If you have entered the correct payment details, amount, and payment reference number, the payment will be processed automatically and you do not need to do anything else. 

As our user, you can change your payment method after logging in, in the My services section.

Yes, you do. However, it only applies to the initial payment of 10 Kč,  the guarantee does not apply to subsequent payments. LEPŠÍ.TV is provided without a contract and is therefore not subject to the statutory 14-day withdrawal period.

LEPŠÍ.TV offers up to 179 TV channels. At the link below, you will find the complete  channel lineup for all packages, including information on  how many days back each channel can be watched.

Overview of TV channels.

LEPŠÍ.TV can be watched all over the EU. Broadcasting also works when traveling abroad, all you need is an Internet connection and you won't miss anything.

The decision to block the channels outside of the European Union wasn't our initiative. We are sorry to hear you are not allowed to watch our TV from outside of the EU. To cancel your subscription, please log in and go to the personal settings. You will find the option to cancel the periodical payments at the bottom of the page. Please remember to save the changes.

Unfortunately, for licensing reasons, it is not possible to have both Czech and Slovak program offers active on one user account at the same time. We offer different stations for each country. You can find a complete list of offers at the links below.

Czech offer
Slovak offer

If you already have one of the offers active and would like to exchange it for the other, we will be happy to help you. Just send us this request to podpora@lepsi.tv and we will change the program offer immediately. However, we must warn you that this is a one-time exchange that cannot be reversed.

Have you missed your favourite programme again? With Lepši.TV, that is no problem at all! Simply play it again using the catch-up TV feature, which allows you to watch programmes from 7 to 30 days ago, depending on the specific TV channel. In some cases, programmes will be available for up to 100 days.

The catch-up TV feature is available only while your Lepši.TV service is active.

We save all films, series and programmes in an archive included with the Lepši.TV service. You can find it in the app under the name Video Library. From there, you can comfortably play anything from the beginning to the end or watch several episodes in a row.

You can restart the programme currently playing on TV by pressing the square button on the remote control.

There are three ways to install the Lepší TV application:

1. The application is on the TV. If our application is among the applications on the TV (you can find it using the house on the remote control), just click on the application and after launching the application, log in to it and you can start watching Lepší TV.

2. The application is not on the TV. If you cannot find the application among the applications on the TV, open the application store on the TV (Google Play, LG content, etc.). We usually get to the application store via the APPS icon. Then search for the application and install it. After installation, the procedure is the same as in step 1.

3. The application is not available on the TV or in the store. For Android TV, you can download the application directly from our website. Upload the application to a USB drive or external hard drive and then install it on the TV. When the application appears in the menu, follow step 1.

If none of the methods allow you to install the application, you can use our services through the device's built-in web browser or we recommend purchasing and connecting our LEPŠÍ.TV BOX, which will allow you to enjoy all the unmatched features in a very simple way!

Yes. With LEPŠÍ.TV, you can use your services on up to three devices, provided that you activate the additional service Watching on up to 3 devices simultaneously. Without this service, you can only watch LEPŠÍ.TV on 1 device at a time. You can activate it in the My Services section for just 99 Kč per month.

Thanks to the Watching on up to 3 devices simultaneously service, you can watch our services on any device, so everyone at home can enjoy what they like. You can use it with any package, as well as with HBO.

We deliver the Lepší.TV BOX package to your home by GLS courier, or to your nearest post office by Czech Post. You can also choose to send the package using the Zásilkovna service.
GLS will deliver the package to you between 8:00 and 17:00. You will be contacted by phone about the exact delivery time. We will inform the carrier about the package being handed over to the carrier by email and SMS. We will send the order as soon as the amount you sent is credited to our account.

To subscribe for another period or new services, click HERE

Payment details can be found below, but be sure to fill in the correct Variable Symbol so that the payment is assigned to your account.

CZ:
Account number: 2900628695
Bank code: 2010
IBAN: CZ3420100000002900628695
BIC/SWIFT: FIOBCZPPXXX

EUR:
Account number: 2401199873
Bank code: 2010
IBAN: CZ3820100000002401199873
BIC/SWIFT: FIOBCZPPXXX

ADDRESS:
Lepší.TV
Úprkova 1/25
702 00 Ostrava 2

You can change a number of features in the LEPŠÍ.TV app. For example:

• Language selection
• Switching channels using the arrow keys
• Channel numbers and order
• Visual TV guide (EPG)
• Number of programmes per page
• Displaying categories on the home page according to your preferences
• Setting up a profile for each family member
• Picture quality 
• Playback speed
• Speeding up the app itself
• Detailed programme filtering
• Automatic live TV playback

You can also find information about some control features in the LEPŠÍ.TV BOX Manual.

You can watch the TV channels included in the package anywhere within the EU, 24 hours a day, 7 days a week. The main advantage is watching without commercials. HBO channels broadcast the latest cinema releases, Hollywood blockbusters, animated films and series for children, selected series marathons and family films. Cinemax channels will delight you with a selection of American and international films from various genres, titles from independent studios and award-winning festival films. Films and series available include: the complete Harry Potter saga, Game of Thrones, Big Little Lies, The Handmaid's Tale, films from Marvel Studios and more. You will also get access to the enormous HBO Max video library. More about the HBO package and the HBO Max video library.

If you are interested in the HBO package, which includes HBO, HBO 2, HBO 3
Cinemax and Cinemax 2 and the HBO Max video library, please follow these steps:

1. Log in to LEPŠÍ.TV on the website
2. Go to the My services section
3. Click the Subscribe for another period box
4. Select HBO and Cinemax
5. Choose a payment method
6. Complete the payment.

If you do not have LEPŠÍ.TV yet:

You can order the service on our website by clicking the Order icon in the top bar.

How do I place an order?

1. Choose everything you want to order: the LEPŠÍ.TV service. With HBO? With a LEPŠÍ.TV BOX?
2. Enter your registration details: e-mail address and password.
3. In the final step, choose your payment method and pay for the service.

Lepší.TV BOX allows you to use the Lepší.TV service even on TVs that are not supported devices and therefore cannot have the Lepší.TV app downloaded to them. Thanks to its AV or HDMI inputs, the Lepší.TV BOX can be used with all types of TVs, including older models. Connecting it is also very easy and intuitive. For convenient viewing of your favourite TV channels, all you need is a Lepší.TV BOX, an internet connection and a TV.

LEPŠÍ.TV BOX specifications

You can watch LEPŠÍ.TV on any device that is connected to a sufficiently fast internet connection. We support these devices:

• All Smart TV and Chromecast manufacturers.
• All computers and laptops .
• All smart mobile phones and tablets .
• Even old televisions, to which you connect the LEPŠÍ.TV Box - a small device that turns your television into a multimedia center.
• Apple TV - via AirPlay.
• Amazon Fire TV Stick.

The condition is that the device can be connected to the internet.

You can see the complete list of supported devices in the " Supported devices " section.

 The type of internet connection does not matter. LEPŠÍ.TV will work with any connection, whether at home or on the go. Thanks to the use of state-of-the-art technologies and the HEVC/H.265 codec, we can achieve smooth and stable playback without interruptions, even with a low internet speed.

For smooth playback, we recommend the following minimum speed:

Standard picture quality: 1.2 Mb/s
HD resolution: 3 Mb/s
FULL HD: 5 Mb/s

Do you also provide an internet connection?

We do not provide an internet connection. However, LEPŠÍ.TV will work with internet from any provider. 

No, not always. If you have a Smart TV, you will not need the LEPŠÍ.TV BOX. On your smart TV (Smart TV), you can simply download the LEPŠÍ.TV app for free. When placing your order, just select the LEPŠÍ.TV service, and optionally HBO, but without our TV BOX. Then complete your order. 

If you own an older TV, order the LEPŠÍ.TV BOX. Thanks to our LEPŠÍ.TV BOX, you will instantly have a smart TV with all the features.

No. LEPŠÍ.TV is completely without obligation, so you are not bound by long contracts.
Simply choose the type of service and any subscription length when placing your order .
Then you choose your payment method and before you know it, your services are active!

Yes, with LEPŠÍ.TV you can watch programmes in Low, SD, HD and Full HD quality. Some channels even broadcast in 4K.

We are one of the few providers to use the H.265 codec for Full HD broadcasting, which requires a minimal data rate of just 5 Mbit/s to deliver a perfect picture.
In practice, this means that even when you watch programmes in Full HD quality, you do not put a strain on your internet connection.

A Low quality mode is also available, which is ideal for slower internet connections or mobile data. Smooth viewing requires an internet speed of only 0.5 Mbit/s, so you can enjoy television even where a high-speed connection is not available.

You can adjust the quality while watching a programme by pressing button 0 on your remote control. In the app or web browser, click settings (the gear icon) and select the desired quality.

On a PC, we recommend watching via a web browser. For greater comfort when watching LEPŠÍ.TV, we have set HD quality for the H.264 codec so that you can enjoy the picture on any device here as well. 

In some web browsers, it is also possible to set Full HD resolution. Your favourite programmes will look great thanks to a sharper and more detailed picture. Full HD resolution is only supported if the computer hardware supports an HEVC decoder. 

When you click the link to the channels on our website, you will find information about the highest available broadcast quality next to each one. 

This is not possible with your initial order. First, you need to subscribe to one of the basic packages – MINI, KLASIK, or TOP. You can add the HBO package to it, which gives you the HBO, HBO 2, HBO 3, Cinemax 1, and Cinemax 2 channels, as well as access to the HBO Max video library.

The HBO package can only be ordered separately from the second month onward. In the “My services” section, simply cancel your LEPŠÍ.TV subscription and subscribe only to the HBO package.

The Lepší.TV BOX is connected to the television using an HDMI cable (it can also be connected using an AV cable, but in this case, a decrease in quality is likely). The device must then be connected to the internet, preferably using an Ethernet cable or Wi-Fi. (However, in this case, we recommend connecting via LAN). Connecting the power supply is also an important step. The TV BOX is then ready for use. If anything is not sufficiently clear to you, watch the video, which describes the connection process in detail.

Lepší.TV BOX can only be connected to one TV at a time. If you do not have a Smart TV, you need to purchase as many Lepší.TV BOX devices as the number of TVs on which you want to watch Lepší.TV.

If you want to watch on multiple devices at the same time, the  Watch on up to 3 devices simultaneously service costs 99 Kč per month. You can add this supplementary service in the My services section. 

For the maximum amount of comfort, it is possible to connect a wireless mouse or keyboard or a keyboard with a touchpad, which will then be connected to the TV box via a wireless connection. The connection can also be done with USB. However, the wireless option is more comfortable due to the distance between the TV and your desired place.

In such cases, the Lepší.TV BOX can be connected using an AV cable. If you have an older TV that does not support this type of connection, you can use a Scart adapter, into which the AV cable is plugged. The AV cable and Scart adapter can be purchased in the vast majority of electronics stores or directly from us upon request.

Google Chromecast is a device that allows you to stream (transfer, display) multimedia content from your phone, tablet, or laptop screen to a TV or monitor. For more information, see the Chromecast guide.

However, it only works on the Android operating system. Chromecast will only connect to a device (mobile phone, tablet, etc.) if both devices are connected to the same Wi-Fi network.

After launching our app on your mobile phone/tablet/in a browser:

1. After signing in to Lepší.TV, the "CHROMECAST" icon will appear.
2. After selecting and starting a film/programme, click the highlighted Play on CHROMECAST option.
3. Select the device by its assigned name (living room, children's room, etc.).
4. Once sent to the device, the programme will start playing on your TV.
5. To stop playback via CHROMECAST, select Play on this device.
6. You can select another programme or exit the app and still return to the programme being played, skip adverts, or go back to your favourite scene.

To display the image from an iPhone on a TV, the TV must support AirPlay. To transmit the image, both the iPhone and the TV must be connected to the same Wi-Fi network.

If your TV does not support AirPlay, there is a solution: You can purchase an Apple TV and connect it to your TV, enabling it to use AirPlay. However, we do not plan to develop a dedicated app for iOS devices.

If you have a weak Wi-Fi signal because the router is too far away and connecting via a LAN cable is not possible, we recommend purchasing a powerline adapter, e.g. TL-PA2010KIT. It consists of two adapters that you simply plug into electrical outlets. Connect one to the LAN port on your router using an Ethernet cable and the other to the Lepší TV BOX. You can then enjoy LEPŠÍ.TV to the fullest, even via a Wi-Fi connection.